Frequently Asked
Questions
With years of experience in the service and hospitality industry, we know that it’s the little details that make all the difference. From twinkling string lights and beautiful floral décor to charming rustic barrels and fun outdoor games, our wide variety of rental items will help bring your vision to life and create the perfect atmosphere for your guests to enjoy.
What rental items do you offer?
We offer a wide variety of items, including string lighting, flameless candles, pillar candlesticks, centerpieces, floral décor, table settings, outdoor games, wooden barrels, and so much more! Check out our full rental catalog here for a complete list of available items.
How do I reserve rental items?
To reserve your items, simply get in touch with us via email, phone, or the contact form on our website. We’ll walk you through the process and ensure we have everything you need for your event.
Do you deliver and set up the rentals?
Yes! We offer delivery and pick-up services for a flat fee plus mileage, depending on your location. We also offer pick-up options at no additional charge. Please contact us for more details about delivery and set-up options.
How far in advance should I reserve my rental?
We recommend reserving your rentals as soon as you have a date and venue for the event.
What’s the payment process?
We accept cash, check, or Venmo (a surcharge will be added).
What happens if something gets damaged during the event?
The renter is responsible for any damage beyond normal wear and tear of all items that have been rented. The renter will be responsible for the replacement cost of the damaged item(s). A more detailed explanation is available in the rental agreement.
Do you offer event planning services?
We don’t offer event planning services at this time but we may in the future.
Can I add more rental items closer to my event date?
Yes, you may add or change your list of rental items, if items are available. Changes must be made no less than 2 weeks prior to the event.
Do you require a deposit?
A deposit of 50% of the total fee is required upon signing of the rental agreement. The deposit is non-refundable.
When is the final payment due?
Final payment is due 7 days prior to your event.
What’s your cancellation policy?
If you make the decision to cancel your rentals the 50% deposit is non-refundable. If you cancel within 30 days of the event, the full balance of the contract is owed. A more detailed explanation is available in the rental agreement.
Let’s Make It Happen!
Looking for the ideal rentals for your event?
We’re here to help!
Fill out the form, and we’ll get back to you with the best options for your celebration.